Shipping Policy

Free Shipping, Everywhere

We believe the cost of delivery should never be the reason you wait to drink cleaner water. That's why every order ships free, worldwide, with no minimum purchase required. The price you see is the price you pay.

Order Processing

Once your payment is confirmed, we get to work. Orders are processed and dispatched within 1-3 business days. You'll receive a confirmation email the moment your order leaves our warehouse, complete with tracking details so you always know where your package is.

Estimated Delivery Times

Most orders arrive within 6-12 business days after shipment, depending on your location. Remote areas and international destinations may take a little longer due to local carrier schedules and customs handling — but we'll keep you informed at every step.

Customs & Duties — On Us

Crossing borders shouldn't cost you extra. We cover all customs duties and import taxes on every international order. There are no surprise fees at your door. What you pay at checkout is the final price, full stop.

Tracking Your Order

The moment your package ships, you'll get a tracking number by email. Use it to follow your order from our warehouse to your doorstep, any time of day. If tracking seems stuck or unclear, our team is one message away.

Shipping Coverage

We deliver to most countries around the world. If your region isn't available at checkout, don't assume it's impossible — reach out through our Contact page and we'll do our best to find a solution for you.

Damaged or Lost Packages

Sometimes things go wrong in transit. If your package arrives damaged, or if it hasn't shown up within the estimated window, contact us right away. We'll open an investigation with the carrier and make it right — a replacement or a refund, whichever you prefer.

Questions About Shipping?

Our customer care team is happy to help with anything delivery-related. Visit our Contact page and we'll get back to you quickly.